FAQ & Contact

Question: If I purchase the desktop app now, how will I gain access to the Standard or Premium app on my smartphone or tablet?
Our iPhone and iPad app is now available through the iTunes Store! Android apps will be posted here and at one or more Android marketplaces.

To access all the Standard or Premium features of these apps, you'll need to purchase the upgrade through the app. Apple policy requires all upgrades to be made through their store. You will then be issued an immediate refund from us for the $4.99 or $9.99 you paid.

If you already own an iPhone or iPad and would like to have our app on those devices, the easiest way is to buy The Wood Explorer from the iTunes Store first. We will then give you additional access to the desktop and online versions, at no extra cost. All you need do is present proof of purchase for our mobile device app.

Question: What is your policy about upgrades and continued access to the website?
All purchases made at this time come with a guarantee of free upgrades and unlimited access for at least one year.

Question: If I purchase the Standard version now, what is the cost to upgrade to the Premium version.
The cost to upgrade is $5. You can upgrade anytime.

Question: Who created The Wood Explorer database?
Most of the data for the database was assembled in the early 90's, in an effort to create the world's most complete encyclopedia on commercial wood species. This was a non-profit project involving some 30 data-entry people collecting, organizing information from more than 1,200 wood books, periodicals, research papers, and expert woodworkers around the world.

Wood books bought online or at bookstores rarely cover more than 300 species, and cost in excess of $20 each. The Wood Explorer covers 1,650 species in great depth. Many of our wood images originated from a exclusive contract we had with the U.S. Forest Products Laboratory, and are not available anywhere else.

We continue to add data and functionality to this database, including access to this data now via smartphone and tablet. The Wood Explorer is in a class by itself.

Question: Where can I access support or offer feedback?
Send all requests for help or your feedback here:  support

The Wood Explorer, Inc.
P. O. Box 1616,
New York City, N.Y. 10159
tel : 1(646) 552-4000